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    FAQs

    How to Store Your Product:

    • Store your jewelry in the original packaging or a soft pouch to avoid scratches.
    • To avoid contact with moisture, place silica gel bags in the jewelry box/bags for anti tarnish protection.

    How to Keep Your Jewelry Looking its Best:

    • Remove jewelry before doing household chores such as dishes, laundry and when using chemical cleaners.
    • Remove jewelry when exercising.- Remove jewelry when showering, swimming and when using a sauna.
    • Remove jewelry when doing outside chores such as gardening.

    How to Properly Clean Your Product:

    • Use a soft lint free cloth and water to clean your jewelry.
    • Dry with a soft lint free cloth.
    • Do not use harsh chemicals to clean your jewelry.

    Watches should be treated like jewelry. To best protect your watch, be sure to be conscious when spraying perfume, hair spray etc. A jewelry polishing cloth can be used to polish the watch and clean it of fingerprints. Watches are splash resistant, unless otherwise noted on the case back.

    Battery Replacement: We encourage the customer to take his/her watch to a qualified local watch repair center or jeweler to have the battery replaced. It is very important that a battery is replaced by someone that can properly seal the watch after replacing a battery so that it is protected from liquids damaging the mechanism of the watch.

    Shipping options at checkout:

    Standard Shipping within North America with an estimated delivery time of 3-5 business days.

    Expedited Shipping within North American with an estimated delivery time of 2 business days.

    All Shipments include tracking information directly sent to your email address registered at the time of checkout. We highly recommend downloading the shop app to get real time updates on your shipment.

    Our shipments include insurance on every shipment we ship for the full purchase price of your order. Rest assured that you will receive your order safe and securely.

    Please note: Free Shipping is available when you spend a minimum of $50 including expedited shipping to get your order delivered faster.

    Sending a gift to a loved one? We have enabled the option to add an order note to your order in your cart to add a special message to your loved one.

    Don't forget, every order includes complimentary gift packaging!

    Alternatively, the order note located in the cart can be used to include special shipping requests for your order.

    If you need to cancel your order, please contact us at info@emajewels.com. Please keep in mind that we strive to process, and ship orders the same day (if received before 1pm PST), and once the order has shipped you will be subject to our return policy.